OUR PRIVACY POLICY

Hargreaves and Son Limited (hereinafter “Hargreaves and Son Limited”, “we”, “us”, “our” and  “www.hargreavesofbuxton.com”)  is committed to protecting your privacy and personal information. This privacy policy explains in detail the types of personal data we may collect about you when you interact with us and how Hargreaves and son limited processes your personal information. for the purposes of this policy, Hargreaves and Son Limited is the controller when interacting with us in store or when you are using the www.hargreavesofbuxton website. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information. It is likely that we will need to update this privacy policy from time to time and will notify you of any significant changes, but you are welcome to check it whenever you wish.

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OUR LAWFUL BASIS FOR PROCESSING

We may process your data based on one of three main legal grounds: (1) your consent; (2) any contract between you and us; (3) legal compliance; and (4) our legitimate interests.

 

We collect your personal data based on one or many of the following legal bases:

• Consent - we have obtained your prior express consent (written, verbal or online) to the processing of your personal data - for example when you tick a box to receive email newsletters

• Contractual Obligations - the processing is necessary in connection with any contract between Hargreaves and Son Limited and you - for example, if you order an item from us for home delivery, we will collect your address details to deliver your purchase, and pass them to our courier

• Legal Compliance - if the law requires us to, we may need to collect and process your data - for example, we can pass on details of people involved in fraud or other criminal activity affecting hargreaves and son limited to law enforcement.

• Legitimate Interests - in specific situations, we require your data to pursue our legitimate interests in a way which might be reasonably be expected as part of running our business and which does not materially impact your rights, freedoms or interests.

              

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WHEN DO WE COLLECT INFORMATION?

We collect information from you when in the following ways:

• When you visit our website

• When you enter our store

• When you purchase a product or service in store

• When you create an account with us

• When you make an online purchase and check out as a guest

• When ordering, registering on our website or using our contact us form, as appropriate,

• When you contact us by any means with queries, complaints etc.

• When you engage with us on social media

• When you enter prize draws or competitions

• When you comment or review our products and services

• When you fill out any forms - for example if an accident happens in store.

• When you have given your consent to share information from publicly available sources or where the information is made available as a matter of law

 

WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect the following personal data:

• Your name, gender, email address, billing address, delivery address, orders and receipts, phone number

• Information related to your order - payment type or method and username

• Any consents, communications and feedback that you provide us

• CCTV video recording in public places in store

• Work related information - company/employer’s name and contact details

• Information gathered by the use of cookies and other identifiable tags in your web browser

• Details of your interactions with us through our store or online

• Details to quickly process your transactions

• Details to improve your experience with us

• Details to send emails regarding your order or for other products and services

• Other information collected on the basis of your prior, express, voluntary consent (including social media profiles)

• Your contacts with customer service and communication with you

• Your participation in our promotion and competitions 

• If you have connected with our Website, service or social media channel, we may collect the Public Information available on your social media profile

 

 

HOW DO WE USE YOUR INFORMATION?

We collect your personal data in order to offer you our products and services in the best possible way; to create a smooth shopping experience; and to operate and maintain our website and services effectively. if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you have asked for, how and why we process your personal data will be:

• To process any orders that you make through our website or in store. if we do not collect your personal data during checkout, we will not be able to process your order and comply with our legal obligations. payment details are not stored in our systems. instead, payment data is provided by you directly to our third party payment service providers

• To respond to your queries, refund requests and complaints. handling the information you sent enable us to respond

• To protect our business and your account from fraud and other illegal activities. this includes using your personal data to maintain, update and safeguard your account and purchases

• To process any payments by telephone mail order and to prevent fraudulent transactions

• To administer any of our prize draws or competitions which you enter, based upon your consent given at the time of entering

• To comply with our contractual or legal obligations to share data with law enforcement

• To prevent, detect, investigate or prosecute crimes

• We may identify your online activities based on cookies

• Identifying you in our physical store may require your personal data and possibly ID verification - for example proof of age when making a knife purchase

• We may send you emails regarding your order or for other products and services

• We may identify you to improve the experience that you have while on our website

• Our company is hosted on the wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's Data Storage, Databases and General Wix.com applications. They store your Data on secure servers behind a firewall.

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HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We know how much data security matters to all of our customers. with this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. we protect by:

• CCTV recordings are retained for 30 days and automatically deleted 

• Using 'https' technology in all areas of our website

• Using third party penetration testing and scanning services to protect our systems from possible vulnerabilities and attacks

• Using internal scanning and antivirus software to protect our systems

• Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible

• Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

• We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

• All transactions are processed through a gateway provider and are not stored or processed on our servers

• Only certain restricted personnel are permitted to access your data

• Manually stored and processed documents which may contain your data are stored on locked fireproof storage

• All Hargreaves personnel who are granted access to your personal data are required to keep such data confidential

• All direct payment gateways offered by WIX.COM and used by our company adhereto the standards set by PCI-DSS as managed by the PCI security Standards Council which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the handling of credit card information by our store and its service providers.

         

We will implement all reasonable measures to protect your personal data, but any transmission of data to our website is at your own risk. once we have received your information, we will use strict procedures and security measures to prevent unauthorised access

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UNDERSTANDING HOW WE USE COOKIES

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:

• Help remember and process the items in the shopping cart

• Understand and save user's preferences for future visits

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies

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Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. Cookies are implemented across our website. Take a look at the table below to view which cookies are used on our site:

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cookie name (life span,purpose):

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svsession (Permanent,creates activities and BI)

hs (Session,Security)

incap_ses_${Proxy-ID}_${Site-ID} (Session,Security)

incap_visid_${Proxy_ID}_${Site-ID} (Session,Security)

n|bi_{ID} (Persistent Cookie,Security)

XSRF_TOKEN (Persistent Cookie,Security)

smSession (Two Weeks,Identify logged in the site members)

_ga /_gat/_gid (Two days,Google analytics)

uidp (24 hours,Security)

testcookie (2 days,Site optimization)

wixvisitoranalytics (2 days,Site optimization and analysis)

_wixuidx (Persistent Cookie,Security and analysis)

_wix_browser_sess (Session,Site Optimization)

PHPSSID (Persistent Cookie,Passes information to a session cookie)

                                                                      

If users disable cookies in their browser:

If you disable cookies, some features of the website will be disabled. It will turn off some of the features that make your website experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

 

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Whenever we collect or process your personal data, we will only keep it for as long as necessary for the purpose for which it was collected. At the end of the retention period, your data will be either deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. When you place an order for us we will keep the personal data you give us for 7 years so that we can comply with our legal and contractual obligations. if your order included a warranty, the associated data will be kept until the end of the warranty period. CCTV recordings are retained for 30 days and automatically deleted.

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WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We sometimes share your personal data with trusted third parties- for example Delivery couriers or to handle complaints and law enforcement

• We provide the information they need to preform their specific task

• They may only use your data for the exact purposes we specify in our contract with them

• We work closely with them to ensure that your privacy is respected and protected at all times

• If we stop using their services, any of your data held by them will be either deleted or rendered anonymous

 

Examples of the kinds of third parties we work with are:

• IT companies who support our website, and other business systems, Operational companies such as Delivery Couriers

• Facebook, Instagram and Twitter to show you products that you might be interested in while you are browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our website

• Google to for data insight and activity and to show you products that might be of interest to you while you are browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our website and

• We may also release your information when we believe release is appropriate to comply with the law enforce our site policies, or protect ours or others' rights, property, or safety.

• Sharing your data with third parties for their own purposes:

• For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. this may include sharing data about individuals with law enforcement bodies

• We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so

 

To help with your journey with Hargreaves and Son Ltd, we currently use the following companies who will process your data as part of their contract with us:

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• GOOGLE

• INSTAGRAM

• TWITTER

• FACEBOOK

• PAYPAL

• PAYMENTSENSE

• WIX.COM

• COLLECTPLUS​

• YODEL DIRECT

• PARCEL2GO

• ROYAL MAIL

• PARCELFORCE

 

PERSONAL DATA OF CHILDREN

Products or orders will only be accepted by us if the customer is 18 years old or more. Personal data of Children is only collected with CCTV recordings in public places in store. 

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YOUR RIGHTS REGARDING YOUR PERSONAL DATA

You have the right to request:

• Access to the personal data (Subject Access Request) we hold about you free of charge unless there is unreasonable and repeated requests for which we will charge £10 per request

• The correction of your personal data when incorrect, out of date or incomplete

• When you withdraw consent, or object and we have no legitimate over-riding interest, or one the purpose for which we hold the data has come to an end

• That we stop using your data for direct marketing

• That we stop any consent based processing of your personal data after you withdraw consent

• You have the right to request a copy of any information about you that Hargreaves and Son Limited holds at any time and also to have that information corrected if it is inaccurate

 

 

To ask for your information please contact the Data Protections Officer, Hargreaves and Son Limited, 16-18 Spring Gardens, Buxton Derbyshire, SK17 6DE or email info@hargreavesofbuxton.com

 

YOUR RIGHT TO WITHDRAW CONSENT

Whenever you have given us your consent to use your personal data you have the right to change your mind at any time and withdraw that consent

 

WHERE WE RELY ON LEGITIMATE INTEREST

In cases where we are processing your personal data on the basis of a legitimate interest you can ask us to stop for reasons connected to your individual situation. We must do so unless we believe we have a legitimate over-riding reason to continue processing your personal data

 

CHECKING YOUR IDENTITY

To protect the confidentiality of your information we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

 

 

CONTACTING THE REGULATOR

If you feel that your data has not been handled correctly or you are unhappy with our response to any requests you have made to us in regarding the use of your personal data you have the right to lodge a complaint with the Information Commissioner's Office. You can contact them by calling 03031231113 or go online to www.ico.org.uk/concers

 

FURTHER INFORMATION

we hope this privacy policy has been helpful in setting out the ways we handle your personal data and your rights to control it. you can access this information at any time to check on updated information

 

if you have any questions that have not been covered, please contact our data protection officer who will be pleased to assist you:

• email at info@hargreavesofbuxton.com

• write to the Data Protection Officer, Hargreaves and Son Limited, 16-18 Spring Gardens, Buxton, Derbyshire. SK17 6DE UK